Question 1

What is Luma Lotus?

Accepted Answer

Luma Lotus is a healing gifts company founded by Gina Leal, dedicated to providing comfort, hope, and support for those facing difficult times and their caregivers. We offer curated wellness products, affirmations, and healing items designed to support emotional well-being and healing journeys.

Question 2

Who are your products designed for?

Accepted Answer

Our products are designed for anyone experiencing struggle, including caregivers, those facing health challenges, individuals going through difficult life transitions, and anyone seeking comfort and healing. We believe everyone deserves support during challenging times.

Question 3

What types of products do you offer?

Accepted Answer

We offer a range of healing products including affirmation sweaters, wellness kits (Bloom Box), caregiver support kits, aromatherapy diffusers, healing jewelry, and daily affirmations. Each product is thoughtfully curated to provide comfort and support.

Question 4

How do your affirmations work?

Accepted Answer

Our affirmations are AI-generated positive statements designed to provide comfort, hope, and encouragement. Users can generate personalized affirmations, save their favorites, and share them on social media. They're designed to support mental health and emotional well-being.

Question 5

Do you ship internationally?

Accepted Answer

Yes, we ship to most countries worldwide. Shipping times and costs vary by location. We use reliable shipping partners to ensure your healing gifts arrive safely and on time.

Question 6

What is your return policy?

Accepted Answer

We offer a 30-day return policy for most items. If you're not completely satisfied with your purchase, you can return it for a full refund or exchange. Some items may have specific return conditions.

Question 7

How can I contact customer support?

Accepted Answer

You can reach our customer support team at support@lumalotus.com. We're here to help with any questions about our products, orders, or how we can support you on your healing journey.

Question 8

Are your products suitable for sensitive skin?

Accepted Answer

Many of our products are designed with sensitive skin in mind. We use gentle, natural materials and hypoallergenic ingredients where possible. Please check individual product descriptions for specific ingredient information.

Question 9

Can I customize my order?

Accepted Answer

Some of our products offer customization options, such as different sizes, colors, or personalization. Check individual product pages for available customization options.

Question 10

Do you offer gift wrapping?

Accepted Answer

Yes, we offer beautiful gift wrapping options for all our products. This makes our healing gifts perfect for sending comfort and support to loved ones who may be going through difficult times.